Accountability in action
Accountability has become a buzz word in the aid industry in recent years, but in the eyes of many aid workers, it remains a luxury they cannot afford given the pressures and constraints of working in the field, writes IRIN a service of the UN Office for the Coordination of Humanitarian Affairs.
IRIN news lists some initiatives that have tried to make accountability a reality, even in the most difficult circumstances. Among them the Danish Refugee Councils SMS/social media pilot in Somalia:
The Danish Refugee Council (DRC) is piloting a new feedback mechanism in Somalia’s capital Mogadishu in which complaints or other feedback sent by text message are plotted onto an online map and filtered by theme and location. Affected people, partners, government or outside observers can search the site and track the response to each complaint, or subscribe to receive emails about specific topics. Some complaints are then shared on Facebook, Twitter, and a blog for further discussion.
"It's a bit risky," says the DRC director for Somalia, Heather Amstutz, "but it has shown us that it is possible."
Explore the full package on Humanitarian Accountability on IRINnews.org